Newsletter
Even when you think your data is connected, it's probably not really
Tracking the most important customer data isn't easy... even if you try.
Tim
Newsletter
If you do this... you might want to think about how your are setting the table for churn.
Yes please charge (or try to) for doing absolutely nothing.
Newsletter
If you can't see tomorrow's customer data system, you might be doing it wrong...
Customer data architecture requires planning AND strategy.
Newsletter
Why outdated customer data can cause disruptions you didn't want to happen.
And you could be potentially missing H-U-G-E opportunites.
Newsletter
If your churn is "complicated", maybe you need this...
Stop being overwhelmed by churn and start understanding it.
Newsletter
RIDL me this... when was the last time you talked to ALL the people you are working for?
Tracking activity across all your channels is more than logging a "call".
Newsletter
The shocking truth about AI.
AI is magic!
Newsletter
Don't say "Services." Here's how successful companies get people to understand what they do.
The worst thing you can tell people you do is "services."
Newsletter
AI makes your customer retention worse when you don't use it right.
The AI bubble is about to burst? Yeah... if you are one of those people who thinks it can do everything for you.
Newsletter
CX leaders... are you collecting customer journey data yet again?
Stop collecting customer journeys when things go bad... get smart about it.
Newsletter
RevOps leaders lose the leaders in other departments when this happens...
It doesn't have to be this way.
Newsletter
Illusion of control
Manual workarounds give you this