Ops Drop — August 30, 2025
If you think AI is going to solve you data culture issues, you might want to read this.
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Why "best customer" is quietly killing you...
And what you can do about it If you've spent any time thinking about the definition of best customer. You totally know what I'm talking about. The CFO defines best customer as most profitable. CS defines best customer as most friendly. The sales rep defines best
Your AI is not stupid — it’s blind.
It has no context.
Your AI Doesn’t Know What Works. Neither Do You.
And that’s not an insult. That’s a diagnosis. You’ve got a sales team that knows what closes. You’ve got a CS team that knows what retains. You’ve got a marketing team that knows what converts. And none of them are talking to each other — not
RevOps JARVIS? RIDL — Why wouldn't I want that?!?
I doubt it comes as much surprise that somebody like me likes Jarvis. I like Jarvis. I mean, what’s not to like? It’s an intelligent system that builds stuff for you. You talk to it, it goes and does. You get stuff out, you think about renaming it