Newsletter
There are data silos and then there are data silos...
Huge ones hiding in plain sight.
Newsletter
Newsletter
Sustained alignment is your Sasquatch
Mythic in reality
Newsletter
Are your customer KPIs are lying to you?
For sure they are if you are doing this...
Newsletter
Your dashboards are ass
You're blindfolded holding the tail
Newsletter
Here's a way to think about RevOps AI Agents.
It's not one I would recommend though.
Newsletter
RevOps leaders who spend time on this don't make it very far.
Tick tock...
Newsletter
Your best customers aren't leaving because of a better offer
Reduce churn by repeating what works
Newsletter
How many dashboards am I using today?
Gotta catch 'em all!
Newsletter
With this strategy, RevOps, CX, BI and the entire business loses.
It takes being honest
Newsletter
Your customer data is lying to you
And it's your data's fault.
Newsletter
Less of an art, more of a science
Stop the guessing already
Newsletter
It’s not hard enough to update customer personas
Putting it off a bit should do it